Templates will get your response rate explode, all from the comfort of your couch.
Dear marketers, there is no need to reinvent the wheel! The templates are the result of hundreds of successful campaigns launched by Skeepers users. We have analysed all the campaigns created by our clients and have selected only the most successful ones to offer you. The templates will make your life easier, save you time and increase your performance!
They contain a thematic questionnaire dedicated to a specific stage of the customer journey, some scenarios and deployments.
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To use a template, click on "Create new campaign".
Choose the template who best suits your goal:
1/ Improve customer satisfaction after in-store purchase
2/ Reduce cart abandonment and increase conversion rate
3/ Collect ultra-qualified information on your website visitors
4/ Measure customer loyalty using the Net Promoter Score
5/ Remote working: measuring the well-being of your team
6/ Measuring the relevance and effectiveness of your customer service
7/ Understanding who your customers are: identifying buyer profiles
You can customise each template to perfectly fit your needs and be closer to your customers.
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1/ Improve customer satisfaction after in-store purchase
After each purchase in store, trigger a smart survey by email to continuously measure the satisfaction level of your customers. Set actions and alerts in real-time to adapt your offers.
This template contains:
1 satisfaction survey including:
- 1 NPS question qualifying the perceived satisfaction following a purchase in-store
- 1 question qualifying the source of the visit with conditioned answer choices
- 1 question measuring the quality of the advices provided by the sales assistant
- 1 question identifying new customers from recurring customers
- 1 question qualifying the reason of the purchase
1 scenario:
- Redirection of detractors (score between 0 and 6) to a dedicated page
1 email deployment following a purchase in-store:
- The link is ready to be integrated into your email provider
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2/ Reduce cart abandonment and increase conversion rate
Identify the real reasons causing visitors and customers to leave your website. Implement actions that make them return and win back sales!
This template contains:
1 survey qualifying the reasons for cart abandonment:
- 1 "checkboxes" question to identify the reasons why visitors leave your website
- 2 pages with conditioned questions based on abandonment reasons: collect emails for a discount code or offer a callback.
3 scenarios:
- Email collected and 5% discount coupon.
- Redirection to a page offering a 5% discount code (with email collection)
- Redirection to the thank you page if the customer does not wish to be called back by an advisor.
1 website deployment type (javascript tag to integrate):
- Triggered when an exit-intent is detected
- With management of over-solicitation (30 days)
- Triggered only for visitors on desktop
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3/ Collect ultra-qualified information on your website visitors
Qualify your audience by collections high value customer data. Segment your leads to improve the performance of your marketing campaigns!
This template contains:
1 survey to qualify the visitors of your ecommerce website, including:
- 1 "images list" question qualifying the visitor favorite shoes type
- 3 "images list" subquestions to precise the favorite shoes type, with conditioned answer choices
- 1 question identifying the visitor personality in order to segment future marketing campaigns
- 1 question identifying the respondent shoe size to offer the good products to the right person
- 1 question to collect the respondent email to enrich the customer database
1 website deployment:
- Pop-in size survey
- Triggered after 5 seconds of inactivity on the homepage, with management of over-solicitation
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4/ Measure customer loyalty using the Net Promoter Score
Learn what customers think about your company using the NPS. Implement marketing actions to convert detractors and passives into bran promoters!
This template contains:
1 survey measuring customer loyalty, including:
- 1 NPS question qualifying the perceived satisfaction after an online purchase
- 4 subquestions (empty fields) to describe the score attributed
1 website deployment type:
- Pop-in survey triggered on a click on the HelloBar (6 sizes available)
- Survey triggered after 3 seconds spent on the purchase confirmation page
2 scenarios :
- When a customer is detected as a detractor (score from 0 to 8), he is redirected to the "detractors" end page.
- When a customer is detected as a promoter (score from 9 to 10), he is redirected to the "promoter" end page.
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5/ Remote working: measuring the well-being of your team.
The satisfaction of your customers also depends on the satisfaction of your employees. This turnkey questionnaire allows you to measure the satisfaction and well-being of your employees within your company.
This template contains:
1 questionnaire to measure the well-being of your employees including :
- 1 NPS question qualifying the employee's level of recommendation for the company
- 1 set of questions measuring the quality of the framework
- 1 set of questions measuring the feelings about the attention given by the hierarchy
- 1 set of questions measuring emotional state
- 1 set of questions measuring how it feels to change one's organization to work at home.
1 distribution of the questionnaire by email or url :
- Provision of the link to the questionnaire, to be integrated in an email
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6/ Measuring the relevance and effectiveness of your customer service.
Collect customer data on the spot after each exchange with one of your advisers. Find out what your customers think oh the relationship they have had with your customer service and where you could improve !
This template contains :
1 survey measuring customer-relations, including:
- 1 rating scale question to measure overall satisfaction
- 1 NPS question to evaluate the brand's recommendation to friends and family with conditioned answers.
- 1 question with a rating scale on specific items (waiting time, quality of response, welcome & friendliness)
- 1 question boxes to be ticked to determine the level of importance of specific items (waiting time, quality of response, welcome & friendliness)
1 url deployment :
- Link to the questionnaire
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7/ Understanding who your customers are: identifying buyer profiles
Get to know your customers, their buying habits and preferences with this fun quiz. Enrich your customer knowledge by retrieving high-value data and implement marketing targeted and personalised actions to each buyer profile customer.
This template contains :
1 questionnaire in quiz format "What type of buyer are you?" including :
- 1 question to define the frequency of purchase.
- 1 question for understanding budget management.
- 1 question to identify the most important element when making a purchase
- 1 question on the consultation of reviews prior to a purchase
- 1 question to understand the obstacles to purchasing
- 1 trend sensitivity question
- 1 question on habits before a purchase
- 1 question to find out the favourite shopping period
- 1 list of images on the 3 main factors when shopping
- 1 question on the reasons for shopping
3 redirection scenarios according to the detected buyer profile :
- 1 Scenario redirecting to the impulsive shopper profile
- 1 Scenario redirecting to the comparator shopper profiled
- 1 Scenario redirecting to the opportunistic shopper profile
1 distribution of the questionnaire by email or url :
- Provision of the link to the questionnaire, to be integrated in an email
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